Effective Date: [20TH MARCH, 2025]
Last Updated: [15TH SEPTEMBER, 2025]
We at TheFashionFab (Sanehik Enterprises Private Limited) want you to love your purchase. This policy is aligned with the Consumer Protection (E-Commerce) Rules, 2020.
1. Return Eligibility
- Returns accepted within 7 days of delivery
- Items must be unused, unworn, unwashed, and with original tags/packaging
- Non-returnable: innerwear, cosmetics, personal care items, customized products, clearance items
2. Return Process
- Initiate a return request via Website or customer care
- Our logistics partner will arrange a reverse pickup (where available)
- Items will be inspected before refund/exchange approval
3. Refunds
- Refunds processed within 7–10 business days after approval
- Original payment method will be used for refund
- COD refunds via bank transfer/UPI only
4. Exchanges
- Exchange allowed for size or product variations (subject to availability)
- In case of unavailability, refund will be issued
5. Damaged/Incorrect Items
Free replacement/refund will be provided
Must be reported within 48 hours of delivery with photos